Cancellation policy

At Epicstore, we recognize that situations can change, leading you to reconsider your order. To assist you with this, we’ve provided details of our cancellation policy below:

Cancellation Procedure: Should you decide to cancel your order, kindly notify us promptly via email at [email protected].

Cancellation Timeframe: Given that each item is custom-made, you may cancel your order and seek a refund within 24 hours on weekdays or 48 hours on weekends from the time you placed your order. Beyond this period, orders are processed and forwarded to fulfillment centers, making cancellation impossible.

Exceptions: Please be aware that orders already in the processing phase cannot be canceled. Once processing begins, alterations or cancellations are not feasible.

Contact Us: For any cancellation requests or questions, please contact our customer service team at [email protected].

We value your understanding and cooperation regarding our cancellation policy. Thank you for choosing Epicstore for your shopping endeavors!